It is increasingly important for businesses and other organisations to take a proactive approach to the security of their personnel. One of the simplest strategies is for organisations to equip their people with an understanding of simple de-escalation techniques, and how they can be used to diffuse a volatile or threatening situation.

It doesn’t take a security expert to see that we are living in times of heightened tensions in our community. There is a realistic possibility that the continuing pandemic, and the possible impact on our economy and society that may follow, may increase the threat level from disaffected members of the public.

Here are a few tips that can be employed to help protect your staff and customers from this heightened threat environment and reduce the risk of harm.